Troubleshooting

Emails Not Received

If you are not receiving email notifications, your WordPress installation may not be properly configured to send emails. The WP Mail SMTP (opens in a new tab) plugin helps route emails through a reliable SMTP provider.

Slack Notifications Not Appearing

• Verify the webhook URL — Ensure the Slack Incoming Webhook URL is correct and active.
• Confirm permissions — Make sure the Slack app has permission to post to the selected channel.

WhatsApp Messages Failing

• Check your Twilio balance — Ensure your Twilio account has sufficient balance to send messages.
• Verify phone number format — Confirm that phone numbers include the + symbol and country code (e.g., +1234567890).

Scheduled Reports Not Running

Live Notifire relies on WooCommerce Action Scheduler to send scheduled reports.

If reports are not being sent:

• Review scheduled jobs at WooCommerce → Status → Scheduled Actions.
• Ensure the Action Scheduler is running properly and not stalled.
• Check that your WordPress cron is functioning correctly.